COVENANTCARE™

LIFETIME PROTECTION PLAN

Protecting the Symbol of Your Forever.™

The House of Aurélle Ever After CovenantCare™ Lifetime Protection Plan was created to provide exceptional long-term care for eligible jewelry from our Ever After Bridal Collection.

From the brilliance of your center stone to the integrity of the setting that holds it, CovenantCare™ provides qualifying lifetime service and protection designed to help preserve the beauty, security, and structural integrity of your bridal jewelry for the years and milestones ahead.

Because the ring that represents your forever deserves care created to endure with it.

LIFETIME PROTECTION

CovenantCare™ coverage begins on the original purchase date of the eligible Ever After Bridal jewelry and continues for the lifetime of the original purchaser while that purchaser owns the covered jewelry, subject to the terms, limitations, and exclusions of the Plan. CovenantCare™ is registered to the original purchaser and covered jewelry.

WHAT'S COVERED

CENTER & ACCENT STONE PROTECTION

For qualifying moissanite and other eligible stones included in the original jewelry design, CovenantCare™ provides:

• Tightening of loose stones

• Resetting of loose stones

• Inspection of stone security

• Repair of qualifying stone settings

• Replacement of a covered stone lost because of a covered prong or setting failure

• Replacement of qualifying chipped or damaged stones resulting from normal wear or an accidental incident, subject to inspection and approval

Replacement stones will be of comparable size, appearance, type, and quality when reasonably available.

Exact stone characteristics or matches cannot always be guaranteed.

PRONG & SETTING PROTECTION

The setting is responsible for protecting one of the most important elements of your bridal jewelry.

CovenantCare™ provides qualifying lifetime service for:

• Loose prongs

• Bent prongs

• Broken prongs

• Worn prongs

• Prong re-tipping

• Loose settings

• Damaged setting components

• Repair or reinforcement of qualifying stone settings

• Restoration required to safely secure a covered stone

  
  

RING SHANK & STRUCTURAL PROTECTION

Eligible repairs include:

• Cracked ring shanks

• Broken ring shanks

• Separated solder joints

• Qualifying structural weakness resulting from normal wear

• Minor restoration of bent settings

• Repair of qualifying galleries, shoulders, bridges, and other structural components

• Reinforcement of qualifying weakened areas when necessary to preserve structural integrity

  
  

LIFETIME RING SIZING BENEFIT

CovenantCare™ includes qualifying standard ring resizing throughout the protection period when the construction and design of the ring permit safe resizing.

House of Aurélle will determine whether a particular ring can be safely resized without compromising its structural integrity, stone security, design, or appearance.

Certain designs may have resizing limitations, including:

• Full eternity bands

• Certain pavé settings

• Intricate stone arrangements

• Engraved designs

• Specialty settings

• Rings whose construction prevents safe alteration

Where traditional resizing is not technically appropriate, House of Aurélle will discuss available options with the customer.

PROFESSIONAL CLEANING & INSPECTION

CovenantCare™ includes one complimentary professional cleaning and inspection per year for the covered bridal jewelry.

During the inspection, House of Aurélle or an authorized service provider may evaluate:

• Center stone security

• Accent stone security

• Prongs

• Settings

• Ring shank

• Solder joints

• Galleries and structural components

• Overall condition of the jewelry

Professional cleaning may also be performed when appropriate for the jewelry.

Regular inspections help identify potential concerns before they develop into more significant problems.

POLISHING & REFINISHING

When appropriate for the covered jewelry, CovenantCare™ provides qualifying polishing or refinishing services when required in connection with a covered repair. This benefit is intended to restore the serviced area and does not guarantee that jewelry will remain in new or unworn cosmetic condition.

CRAFTSMANSHIP & WORKMANSHIP

Every eligible House of Aurélle Ever After Bridal piece is backed by the applicable House of Aurélle craftsmanship warranty, independent of CovenantCare™.

Qualifying craftsmanship or workmanship defects may include:

• Defective solder joints

• Improperly secured settings

• Structural manufacturing defects

• Premature failure of prongs or settings resulting from defective workmanship

• Manufacturing defects affecting the structural integrity of the jewelry

CovenantCare™ provides additional service protection beyond qualifying original manufacturing defects by covering certain conditions that may develop through normal ownership and wear.

WHEN REPAIR IS NOT PRACTICAL

Our first priority is to preserve and professionally repair your original Ever After Bridal jewelry whenever reasonably possible. If House of Aurélle determines that a covered item or component cannot reasonably or safely be repaired, we may elect to replace the affected component or jewelry with an item of comparable kind and quality.

House of Aurélle reserves the right to determine whether repair, component replacement, or jewelry replacement is the appropriate remedy under the Plan.

WHAT COVENANTCARE™ DOES NOT COVER

CovenantCare™ does not cover:

• Loss of the entire ring or jewelry item

• Theft

• Mysterious disappearance

• Intentional damage

• Fraudulent claims

• Damage caused by unreasonable misuse or extraordinary abuse

• Pre-existing damage occurring before CovenantCare™ became effective

• Unauthorized repairs

• Unauthorized stone replacement

• Unauthorized alterations

• Unauthorized resizing performed by another jeweler

• Damage resulting from failure to follow reasonable jewelry-care instructions

• Cosmetic scratches or surface marks that do not affect functionality or structural integrity

• Natural characteristics or variations of gemstones or precious metals

• Replacement because of changes in personal style or preference

• Upgrades to a larger, more valuable, or different stone

• Damage or loss occurring while the jewelry is in the custody of an unauthorized third party

• Damage resulting from intentional exposure to inappropriate chemicals or extreme conditions

CovenantCare™ protects qualifying service and repair needs. It does not guarantee that jewelry will remain cosmetically identical to its original unworn condition.

CovenantCare™ is registered to the original purchaser and covered jewelry.

Unless otherwise expressly stated in writing by House of Aurélle, CovenantCare™ is non-transferable and terminates when the original purchaser no longer owns the covered jewelry.

Because most of our items are made to order, please allow 10-15 business days for production before shipment. So you will receive the order in 13-19 business days or so after it’s placed.