A legal disclaimer

                                                         HOUSE OF AURÉLLE SHIPPING POLICY

Last Updated: September 4, 2026
 

At House of Aurélle, every order is prepared with intention. Our approach allows us to offer thoughtfully curated pieces while maintaining the presentation and quality standards of the House. Before your order begins its journey to you, each applicable piece moves through our preparation process, which may include inspection, House of Aurélle branding, final finishing, and luxury packaging.
 

THE AURÉLLE PREPARATION PERIOD

Please allow 7–14 business days for order preparation and processing unless otherwise stated on the individual product page.

Business days are Monday through Friday and exclude weekends and recognized holidays.

The 7–14 business-day preparation period is separate from carrier transit time. Once your order has been prepared and transferred to the shipping carrier, you will receive a shipping confirmation with tracking information when available. Some items may be ready sooner. However, we encourage customers to plan according to the full preparation window.
 

READY-TO-SHIP ITEMS

Certain House of Aurélle pieces may be designated Ready to Ship. These items are currently available in our inventory and may have a shorter processing period.

When applicable, the expected processing timeframe will be indicated on the product page.

If your order contains both Ready-to-Ship and made-to-order or extended-preparation items, your order may be held until all pieces are ready unless otherwise communicated.
 

MADE-TO-ORDER & BESPOKE PIECES

Select House of Aurélle pieces are offered on a made-to-order or bespoke basis.

Our bespoke creations may be crafted in collaboration with trusted designers and jewelers who understand and work according to the House of Aurélle standard. Because these pieces require additional time and attention, their preparation timelines may differ from our standard 7–14 business-day period. Any extended timeframe will be communicated on the applicable product page or during the bespoke consultation process.
 

SHIPPING & DELIVERY

Shipping transit begins after your order has completed processing and has been dispatched. Estimated carrier delivery dates are estimates only and are not guaranteed by House of Aurélle. Weather, holidays, carrier volume, service interruptions, incorrect addresses, and other circumstances outside our control may affect delivery.

Once tracking becomes available, we encourage you to monitor your shipment directly through the carrier.
 

SHIPPING RATES

Available shipping methods and applicable rates will be displayed at checkout based on your order and delivery destination. Any free-shipping promotion, when offered, is subject to the terms displayed at the time of purchase and may be modified or discontinued.
 

ORDER TRACKING

Once your order has been dispatched, a shipping confirmation will be sent to the email address provided at checkout. When tracking is available, your confirmation will include the information necessary to follow your package's journey. Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
 

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

Name • Street Address • Apartment/Suite Number • City • State • ZIP Code

If you discover an error after placing your order, contact House of Aurélle as soon as possible. We will make reasonable efforts to assist before shipment, but address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier. Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.
 

LOST, DELAYED OR MISSING PACKAGES

If tracking shows that your package is delayed, please allow the carrier an opportunity to complete delivery. If your shipment appears lost or shows as delivered but cannot be located, please contact the shipping carrier and House of Aurélle promptly so the situation can be reviewed. A carrier's delivery scan does not automatically establish eligibility for a refund or replacement. Each situation will be reviewed based on the available tracking information and circumstances surrounding the shipment.
 

DAMAGED PACKAGES

If your package or merchandise arrives damaged, please contact House of Aurélle promptly after delivery. Please retain the original packaging, shipping materials and damaged merchandise, and take clear photographs of the package and item. This information may be required to assist with a carrier claim or determine the appropriate resolution.
 

MULTIPLE SHIPMENTS

In some circumstances, items within the same order may be shipped separately. If this occurs, you may receive more than one shipping confirmation or tracking number.
 

INTERNATIONAL SHIPPING

If international shipping is offered to your destination, customers are responsible for any applicable customs duties, import taxes, brokerage fees or other charges imposed by the destination country, unless otherwise stated at checkout. International delivery times may also be affected by customs processing and local carrier procedures.
 

QUESTIONS ABOUT YOUR ORDER?

We want your experience with House of Aurélle to reflect the care with which your order was prepared. For shipping or order questions, please contact us through the contact information provided on Aurelle.Design and include your order number so we can assist you efficiently.
 

HOUSE OF AURÉLLE
The Art of Becoming.